Last updated: [10/2025]
1. Information We Collect
Active Asset Finance Pty Ltd (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the requirements set by AFCA and ASIC for credit assistance providers.
We collect personal and financial information necessary to assess and arrange finance on your behalf. This may include:
- Identification details (name, address, date of birth, driver’s licence)
- Contact information (email, phone number)
- Employment and income details
- Business and ABN information (for self-employed applicants)
- Bank statements, financial reports, or payslips
- Credit history and reports (with your consent)
- Vehicle or asset details related to your application
We only collect information that is reasonably necessary for us to perform our services
and meet our legal obligations.
2. How We Collect Information
We collect information directly from you via:
- Online forms and applications on our website
- Phone calls and emails
- Documents you provide (e.g., bank statements or IDs)
- Third-party service providers, with your consent (e.g., bank statement providers,
credit reporting bodies)
3. Purpose of Collection
We collect and use your information to:
- Assess your eligibility for credit and financial products
- Arrange finance through our panel of lenders
- Communicate with you about your application
- Meet our compliance obligations under the National Consumer Credit Protection
Act 2009 (NCCP) - Conduct fraud prevention and identity verification checks
- Maintain internal records and improve our services
4. Disclosure of Your Information
We may disclose your personal information to:
- Lenders, aggregators, and credit providers we partner with
- Credit reporting bodies (with your consent)
- Service providers who assist us with data processing, verification, or
communications - AFCA, ASIC, or other regulatory bodies if required by law
- Legal, accounting, or compliance professionals assisting our operations
We will not sell or rent your information to third parties for marketing purposes.
5. Credit Reporting and Your Consent
As part of your finance application, we may obtain a credit report from a recognised credit
reporting body. This will only occur with your explicit consent. You have the right to
request a copy of your credit file and correct any inaccurate information held by those
agencies.
6. Data Security
We use secure systems and encryption to protect your personal information against unauthorised access, loss, or misuse. All digital data is stored in secure, access-controlled environments. We require our staff and third-party partners to adhere to strict confidentiality standards.
7. Overseas Disclosure
While we primarily store information in Australia, some service providers (e.g., cloud hosting or CRM systems) may process data overseas. Where this occurs, we ensure equivalent data protection standards are in place.
8. Access and Correction
You have the right to access the personal information we hold about you and to request
corrections if it is inaccurate or outdated. To do so, contact us at
privacy@activeassetfinance.com.au. We aim to respond within 30 days.
9. Direct Marketing
We may use your contact information to provide updates or offers related to our services.
You can opt out at any time by emailing
privacy@activeassetfinance.com.au or using
the unsubscribe link in our emails.
10. Complaints and Dispute Resolution
If you are not satisfied with our response, you can escalate the matter to the Australian
Financial Complaints Authority (AFCA):
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on
our website with the updated effective date.
Contact Details
This Privacy Policy ensures compliance with the Privacy Act 1988, NCCP Act 2009, ASIC Regulatory Guide 203, and AFCA Complaint Handling Requirements for credit assistance providers.
